(Spanish)
Desde la empresa española que me gestionó el viaje, me pusieron en contacto con Neptuno como agente en Colombia.
Dos días antes de comenzar el viaje ya se pusieron en contacto con nosotros para facilitarnos toda la información necesaria y explicarnos los primeros pasos nada más aterrizar en Colombia. Para empezar, nos recibieron en el aeropuerto con un pequeño obsequio de bienvenida que resultó ser un adelanto del magnífico trato que íbamos a recibir durante todo el viaje.
Recorrimos Medellín, Guatapé, Nuquí y la costa del Pacífico, el Eje Cafetero, Santa Marta, Taganga, el Parque Tayrona y Cartagena. Todo estuvo extraordinariamente bien organizado: los traslados, los hoteles, las actividades, las excursiones, los horarios y los tiempos de estancia en cada lugar. En ningún momento tuvimos sensación de improvisación; todo estaba perfectamente coordinado para que solo tuviéramos que preocuparnos de disfrutar.
Pero si hay alguien que merece una mención especial es Dasa. Durante todo el viaje estuvo pendiente de nosotros de una manera absolutamente excepcional. No solo comprobaba que todo estuviera saliendo según lo previsto, sino que se interesaba por saber si los conductores, los guías, los alojamientos y cada una de las actividades estaban siendo de nuestro agrado. Su disponibilidad fue constante y su atención realmente impecable.
Además, se ocupaba personalmente de realizar los check-in de nuestros vuelos internos, enviándonos el día anterior las tarjetas de embarque con los asientos ya asignados, algo que nos aportó muchísima comodidad y tranquilidad durante todo el recorrido.
La verdadera prueba de profesionalidad llegó cuando nos sorprendió el terremoto que afectó a la zona de Pereira mientras nos encontrábamos allí. La reacción de Nora fue inmediata. Contactaron con nosotros enseguida para comprobar que estábamos bien y comenzaron a buscar soluciones para minimizar cualquier impacto en nuestro itinerario. Gestionaron cambios de transporte y alternativas de movilidad que habrían sido muy difíciles de resolver por nuestra cuenta, consiguiendo que no perdiéramos prácticamente nada de lo que teníamos contratado y permitiéndonos continuar el viaje con total normalidad.
Esa capacidad de reacción, la cercanía, la atención personalizada y el enorme conocimiento del país marcaron la diferencia. Gracias a ellos hemos disfrutado de un viaje espectacular, perfectamente organizado y lleno de experiencias inolvidables.
Sin ninguna duda, recomendaríamos esta empresa a cualquier persona que quiera descubrir Colombia con la tranquilidad de estar acompañada por grandes profesionales. Recomendable al 100%.
C.S.
(Spanish)
Queremos expresar nuestro más sincero agradecimiento a la agencia Neptuno y, muy especialmente, a Dasa, por la magnífica organización de nuestro viaje a medida.
Desde el primer momento, supo comprender perfectamente nuestros gustos, necesidades e intereses, diseñando un itinerario cuidado y personalizado hasta el más mínimo detalle. Todo estuvo perfectamente planificado, lo que nos permitió disfrutar de cada etapa del viaje con total tranquilidad y sin preocupaciones.
Queremos destacar especialmente la profesionalidad y amabilidad de los guías, que nos acompañaron en todo momento con gran conocimiento, cercanía y entusiasmo. Gracias a ellos, pudimos descubrir cada destino de una forma mucho más auténtica y enriquecedora.
Los alojamientos fueron adecuados, cómodos y seleccionados con mucho acierto, y todos los detalles estuvieron perfectamente coordinados. Además, la atención recibida durante todo el viaje fue sencillamente exquisita: cercana, rápida y siempre pendiente de que todo saliera bien.
Gracias a Neptuno y a Dasa por su dedicación, profesionalidad y sensibilidad a la hora de preparar una experiencia tan especial. Sin duda, han contribuido a que este viaje sea un recuerdo inolvidable. Recomendamos sus servicios con total confianza.
Gracias infinitas.
L.E.
We had such a wonderful time especially in Colombia. The country was such a positive surprise in all regards. Only then I realised how much it's misunderstood in our part of the world, thanks to American movies and media.
The 3 tour guides who accompanied us were fantastic. Froi in Medellín and cesar in Bogota were the best. So knowledgeable and so passionate about what they were doing. we have almost become friends. They were also interested in our country. Shame on me, i forgot the name of the 3rd young guide who accompanied us on our last day tour to Fragmentos. He went out of his way and beyond tour time to show us more. In fact he even took us in uber to the hotel, as the tour driver had already left.
A.A.
(Spanish)
Hola Erika y team de Neptuno:,
Quiero antes de abandonar a esta hermosa Colombia, darles en nombre de mi familia y mio mis agradecimientos por su excelente servicio turístico. Todo salió como estaba planeado; los programas, hotel, recorridos por la zona Cafetera fueron maravillosos y la guía en alemán nos gustó mucho.
El envío de los lindos Tipicos-Souvenirs nos alegraron mucho, mil gracias. Tambien su pronta ayuda e información con los tiquetes de avión y en total todo de su parte, llenaron nuestras expectativas....Volveremos a Colombia❣
Les deseamos mucho éxito en
su trabajo turístico por Colombia y el mundo.
Con un cordial saludo y de nuevo un millón de gracias.
R.H.
(French)
Bonjour
Merci Nadja
Nous sommes à l’aéroport de Carthagene
Nous sommes ravis de notre voyage
Tristes de rentrer
On a adoré les paysages, les colombiens et leur sourire, leur gaité et leur politesse
C’était vraiment très très agréable
Et merci à toi de nous avoir accompagné.
Merci pour ta réactivité et ton professionnalisme, tu es top 👍👍👏
F.B.
Hi B. and Celine,
We are now back after a great trip. Thanks for helping out with the trip to the coffee farm in Minca. It was a highlight on our trip.
We just wanted to fill you in with some details that we thought would be of interest to you.
Tayrona
We really enjoyed our stay at the Ecohabs in Tayrona and are truly grateful that we chose to stay inside the park. Please note that there is both hot and cold water in the bathrooms (not only cold). The walking distance to a beach for swimming is 2 minutes not 30 minutes as mentioned. The closest beach is 30 seconds away and not for swimming.
Cartagena
The 3Banderas hotel has a great location. Please do not book standard rooms. They are small and without window. Luckily we were able to upgrade after one night.
The beach visit was very nice and we loved the boat ride. The journey by car took 1,5 hours (not 1 hour) even with little traffic on the road. A boat trip from Cartagena would definitely have been preferred even thought the journey gave us a good glimpse of the outskirts of Cartagena.
Thank you for all your help in organizing our trip!
All the best, N.
We had the most amazing trip to Colombia organised via Neptuno by the amazing Lena Bartelt. With her help we changed around their Nature tour to suit our requirements and it resulted in the trip of a lifetime. The locations were beautiful, rich in wildlife and culture, and perfectly safe. The trip was expertly designed and coordinated by Lena and we really can’t thank her enough. We would highly recommend her as an expert travel agent and coordinator. Whenever there was an issue (of which there were vanishingly few) she was available instantly. In one location she even anticipated a last minute toll road protest, and adjusted our itinerary with skill and no hassle to us. The luxury and convenience of having transfers organised in advance, and having such knowledgeable guides was fantastic. If you’re considering a trip to Colombia, stop thinking about it and do it with Neptuno; it will be one of the best trips you ever do! F.S. & S.H.
Greetings, We just completed a wonderful two week trip to Columbia. It was an absolutely wonderful trip. Lina took over our case when a colleague became pregnant. We originated the trip through XY prior to their closing their business. I have never worked with an agent so helpful and so responsive. Every step of the way Lina was there to guide us and advise us. She is kind and knowledgeable. She is an amazing asset to your company. We would not hesitate to recommend your company and especially Lina. Our bad luck of the loss of our original agency turned out to be a blessing in disguise. Thank you for taking over our tour. Please feel free to share this with any other members of your team or to use as a testimony. J.G.
Hi Margot I just wanted to let you know that after almost a week in Colombia we are having a fantastic time. The people are so friendly, the nature is stunning and the food is delicious. Everything is well organised, communication is good, the hotels are first class and our guides have been excellent. I am glad you convinced us to include the Coffee Region, we really are enjoying it here. Villa de Leyva was beautiful, and Bogota very interesting; we even marched in the protests for a bit! […] Best H. & P.
We came back from Colombia on Saturday morning and it was great. A very cool country and friendly, hospitable people. We have not felt unsafe and have seen and experienced a lot. We had several guides, one of which was better than the other, we had good drivers and we were happy that we didn’t drive ourselves. The hotels were fine, even the one better than the other, but generally just nice. In short, we enjoyed and can look back on a few fantastic weeks.
Dear Lina As I had a lot of time on my hands(!), I thought I would write up our thoughts on the trip, in case they are useful to you or future clients. Trip overall The trip lived up to our expectations and we would certainly recommend XY to anyone thinking of going to Colombia. We were able to get a sense of the huge variety of landscapes and regions in a short time. And you and Mary were helpful after I had my accident. […] Neptuno From our perspective, Neptuno/Paola have been very helpful and quick on the ball to change plans. The guide we had in Bogotá, E., is not one of their regulars but it seems they specifically looked for a calm, experienced person with very good English to help us through everything. Which he certainly has done. We felt we were in good hands. On Friday he took us to meet his wife so he could ask her advice on getting my hair done, as I can’t do it myself. She came down from her office, took me round the corner, negotiated with the salon about what was needed and the price. All the guides we had were good, though very different. Some quite eccentric characters! […] I hope this is helpful. Su
Dear Celine, […] We did have an extremely good trip to Colombia. It was very comprehensive, kept us busy. Most of the guides were very good and all went fairly smoothly. We felt that the night in Leticia could be skipped and just go on to Calanoa. It was really a neat place. Also, the “hike” for 7 hrs in Tayrona NP was not for most people. We are fairly fit, but the hike you arranged was for the extremely fit. We ended up calling for horses. The sad thing is that there is really nothing to see or reward you on this strenuous trek. The archeology find is nothing really. A hike into the beach from the other end and back out is 4 hours and would be plenty. Many people still could not do that hike. We were excited when reading about the park, but were disappointed because it was almost impossible to do as I said, we got horses to help us. There happened to be an alligator at the beach, so that made our hike have an exciting end. Other than this, our Columbia trip was FANTASTIC— thank you. […]Our guides were very good at their job with the exception of one. In Cartegena, we had A.. He just acted like he wanted to get done. He knew his facts, but he had mentioned that there were 10,000 cruise ship people in port earlier and I think he had done tours earlier and was probably wanting to finish as he put us off 1/2 hr. But he left us a couple times-once was in an emerald store. The store had a museum and we were told the history of the emerald and then we were supposed to shop in the store. Who is going to buy expensive jewelry on a tour? We were not interested. On a positive note, in Medellin, we had a guide named J.. She went above and beyond. She went with us to the airport and did not drop us off at the door as the previous one had. She went into the busy airport with us. We had a flight to Saint Martin and it was not on the board. It had been canceled and they had rebooked us on 2 flights-to Bogata and then to St Martin, not leaving for 5 hrs and arriving at midnight. She helped get us on a flight that left in an hour and the connection was just an hour later. We would have had a language barrier without her. We were so grateful. We did have a wonderful trip overall. Your itinerary was generally very good. We saw so much and really enjoyed our time. I will definitely recommend your travel site-in fact, my son already asked. Everything went so smoothly and the guides were very prompt and were so knowledgeable. S.
I promised to provide feedback about the trip to Colombia that you arranged for us so here goes: Overall This was a superb holiday with everything going perfectly to plan. Arrangements were delivered as promised and we had a fantastic time. Every one of our drivers and guides was professional, generous with their time and interesting: we enjoyed their company very much. I was pleased that my Spanish was comfortably up to the conversations with non-English speakers:-) The Tour This kind of holiday is always a balance between trying to do everything and having enough time to see the places visited in depth. For us, the balance was just right although we could have very happily spent more time in every location. The smoothness of the transfers meant that we did the maximum possible without feeling that we were constantly on the move. I would hazard a guess that for many people the trip might have been slightly too fast-paced but we knew what we wanted and what to expect. We were also very happy with our choice (with your help) of whether we needed a guide, just a driver or went off on our own. […] So, Chris, thanks to you and Jimmy for putting together this magnificent trip – and indeed for recommending Colombia very firmly. We both found it the most special place we have visited in Latin America and the low level of tourism (hurrah!) brought back happy memories of what travel was like when we were first visiting places like Mexico and Guatamala 25 years ago. If you need any more specific feedback on any aspects of the trip, I would be happy to provide. I’m sure we’ll be back in touch in the coming years next time we head to this part of the globe.
I wanted to pass along some of the more positive things our clients have had to say about their time with Neptuno during March. Please pass on our thanks. George impressed most. the driver (Diego) and guide (Gustav) were fantastic for our drive from armenia to Medellin – P. B. All the guides they supplied were good, and three of the four excellent. Very informative and friendly and quickly adjusting to our interests. The Promotora Neptuno sorted out a small problem with the booking in Medellin very quickly. – D. G. Excellent guide/driver in Medellin, Villa de Leyva/Bogota. Enjoyed their company and they were informative and spoke good English. – S. J. A. M. R. was delightful. She had a lovely manner and style. It genuinely felt like we were travelling with a friend. Her enthusiasm for the trip matched ours and it did not seem fabricated. She had just the right balance of being informative and friendly without being overbearing. Although she was very knowledgeable, she did not pretend to know the answers to all our questions but she was able to find someone who knew. She is a real talent. We missed her when we went our separate ways. – D. E.
German, Spanish, English
With Neptuno since 2008
As a geographer, Stephan has been fascinated since his first visit to Colombia by the diversity of the landscapes in Colombia. He has lived in Colombia since 2008, and in May 2011 became a vital member of the incoming team of Promotora Neptuno. He joined Neptuno as an incoming & marketing manager while also teaching evening courses of geography at one of the university in Bogotá. Since 2018 he became a businesspartner, and since 2022 the general manager of Neptuno.
