Authentic – Diverse – Responsible
Booking a trip with PROMOTORA NEPTUNO should be a positive and enriching experience from the first time you contact us to the end of your trip. To ensure that your trip is an unforgettable experience for you, our team works hard every day enthusiastically to create the individual travel package that best fulfills your needs and expectations. This is how we win and keep what is most important to us: our customers’ trust and confidence.
Travel experience and excellent knowledge of the country
We have traveled and explored Colombia from east to west, north to south, by bus, by bicycle and by foot. We offer years of experience, strengthened by the cooperation with European travel agents and tour specialists, which helps us understand the profile and expectations of European travelers.
Efficiency and promptness
Are you tired of waiting a long time to receive a confirmation or quotation? With us this will not happen to you. Our policy is to send a reply within 24 hours after you contacted us.
In case a flight has been cancelled, a hotel does not meet your standards and expectations or any other kind of unpredictable situation, we always guarantee to respond immediately with the highest level of flexibility and responsibility to make sure our customers are satisfied.
Prices and programs
Our company is big enough to offer the best prices and is flexible enough to respond to every single customer as quickly as possible. Our main strengths are our “tailor-made” trips, but we also have a wide range of specially created tour routes based on different themes which you can choose from.
Every customer who books a tour or travel elements with PROMOTORA NEPTUNO, receives detailed travel information in his/her preferred language (Spanish, German or English) including important contact details and useful addresses as well as a useful welcome gift.