Booking a trip with PROMOTORA NEPTUNO will be a positive and enriching experience from the first contact till the end of your trip.

To ensure that your trip is an unforgettable experience for you, our team works hard every day with élan and enthusiasm to create the individually-tailored travel package that meets all your needs and expectations. This is how we win and keep our customers’ trust, which is our number one priority.

Our multilingual team is happy to respond to your inquires in Spanish, German or English and always endeavors to answer as quickly as possible.

Sometimes difficulties or problems can arise before or during a trip, and PROMOTORA NEPTUNO’s experience in the travel business allows us to tackle and efficiently solve these problems.

All this leads to our ultimate goal: to provide the best customer service!

Our travel agency was founded 30 years ago and started with 4 ambitious employees. We originally only specialized in core ticket sales.

With the advent of new business partners (from Germany, Switzerland and Colombia) and the restructuring of the company we begin to offer new services and take on new business ventures: We set the course for a successful and sustainable development of our office.

Sales increase drastically and PROMOTORA NEPTUNO receives important recognition from hotels and airlines. The same year, we have our first and very successful visits to international tourism fairs in Germany and Italy.

Our market position as YOUR EXPERT, specializing in the organization of tours in Colombia (Incoming – Tourism), proves once again our excellent reputation as a provider of professional customer service at very competitive prices. We are very proud to have various reputable and important tour operators from all around the world in our customer base.

We move into our new offices in the district of Santa Bárbara / Usaquén in the north of Bogotá.

Colombia is back as a tourist attraction on the international market! This change means that we are able to win additional tour operators from all over the world as customers and as their good experiences spread by word of mouth, we continuously expand our network of contacts!

Being aware of sustainability and the effects that the increased tourism in Colombia has on its environment and society, we take actions not only in the office, but also regarding our collaborations and our private lives and meet all the requirements for the national sustainability certificate.

nterest in Colombia keeps growing and our Neptuno team with it – both in terms of number of employees as well as our portfolio and wealth of experience.

By becoming certified by TourCert, our sustainable way of work is now also substantiated internationally.

The fluctuations of requests for travels to Colombia – mainly due to the crisis in Venezuela – can´t keep Neptuno from growing. The contrary, the number of employees increases and 2019 we count with 40 employees in total. However, despite the growing number of team members, we don´t lose our fundamental principle of our fast, direct and personal responses.

Jose Baena

Incoming Manager

Deutsch, Spanisch, Englisch
Bei Neptuno seit 2023

Jose wuchs in Deutschland auf und besuchte mit 22 Jahren das Land seiner Großeltern, Kolumbien. Während seiner Reise erkundete er die Natur, die Landschaft und verliebte sich in die Menschen, die Kultur und die Geschichte Kolumbiens. Jose liebt kolumbianischen Kaffee und hat Kaffeefarmen im Land besucht. Als deutscher Reiseführer mit über 6 Jahren Erfahrung in Kolumbien lebt er seine Leidenschaft für die Geschichte und den Kaffee aus.