Responsible Tourism

We are always striving to make our operation as sustainable as possible.

It is particularly important to us to minimize the negative impacts tourism can have on the destination Colombia. Therefore, throughout our entire operation process, we always pursue the most sustainable and responsible way of tourism.

Under “sustainable and responsible tourism”, we understand the kind of tourism, which fully meets the needs of our customers without compromising the nature, culture, and economy of Colombia – neither with regard to the present, nor in relation to future generations.

SUSTAINABALE Y RESPONSIBLE TOURISM

What does that mean exactly?

OUR

Responsibility

Commitment with the environment

Minimize the negative impact on the environment through all the value chain in the company (inside the office, each one with their own relatives and out of the office), preserving natural resources and biodiversity, through the accomplishment of good practices.

Commitment with the cultural heritage

Promote the cultural heritage of the region and the country and ensure that our tours conserve and show the authenticity of the cultural heritage of the country.

Commitment with the community

Ensure that our tours involve the local community, in order to create employment and improve the quality of life, and promoting the inclusion of the local community in all our activities.

Commitment against the sexual and commercial exploitation of children and teenagers (ESCNNA)

Promotora Neptuno rejects the exploitation, sexual abuse and any other form of abuse of children in accordance with the provisions of Law 678 of 2001.

OUR

Responsibility

Commitment with the environment

Minimize the negative impact on the environment through all the value chain in the company (inside the office, each one with their own relatives and out of the office), preserving natural resources and biodiversity, through the accomplishment of good practices.

Our sustainability policy

Commitment with the cultural heritage

Promote the cultural heritage of the region and the country and ensure that our tours conserve and show the authenticity of the cultural heritage of the country.

Commitment with the community

Ensure that our touristic tours involve the local community, in order to create employment and improve the quality of life, and promoting the inclusion of the local community in all our activities.

Commitment against the sexual and commercial exploitation of children and teenagers (ESCNNA)

Promotora Neptuno rejects the exploitation, sexual abuse and any other form of abuse of children in accordance with the provisions of Law 678 of 2001.

OUR

Vision

Our vision and objective is to be one of the most accepted and trustworthy travel agencies in Colombia and the world. We want the name Promotora Neptuno to be associated with effectiveness, friendliness and quality. At corporate level we want to achieve a stable growth of 20% annually for the sale of touristic services to customers within Colombia, with the aim of reaching an average of 500.000 USD of monthly sales by the end of 2025, but without losing the service quality which is and has to be our great advantage.

With regards to incoming tourism, we wish to have a market share of at least 50% in the countries where our partners are based and to participate in markets all over the world by the end of 2020. The financial goal for the incoming tourism department are monthly revenues of 1.000.000 USD by the end of 2025.

We wish to be known for our excellent customer service quality, where the individual’s satisfaction with our services during their travels, whether business or leisure always has to coincide with our sustainability objectives.

Stephan Stober

General Manager

German, Spanish, English
With Neptuno since 2008

As a geographer, Stephan has been fascinated since his first visit to Colombia by the diversity of the landscapes in Colombia. He has lived in Colombia since 2008, and in May 2011 became a vital member of the incoming team of Promotora Neptuno. He joined Neptuno as an incoming & marketing manager while also teaching evening courses of geography at one of the university in Bogotá. Since 2018 he became a businesspartner, and since 2022 the general manager of Neptuno.